Last updated: 18 July 2026
1. Digital goods
ChessInspect sells digital report packs (priced from €1.50) that are consumed when you generate analysis reports. Because report credits unlock digital content delivered immediately, purchases are generally final.
2. Statutory withdrawal rights
If you are a consumer in a jurisdiction with a statutory cooling-off period (for example, the EU's 14-day right of withdrawal), that right may not apply once you have started consuming credits, because you receive digital content on demand. Where the law gives you a non-waivable refund right, we honour it.
3. Coach subscription and withdrawal
By starting a Coach subscription, you expressly request that the service begin immediately, before the end of any statutory withdrawal period, and you acknowledge that if you later withdraw you must pay for the service already supplied, in proportion to the full monthly subscription.
If you withdraw during a statutory cooling-off period (for example, the EU's 14-day right of withdrawal), we refund the monthly price minus the greater of:
- a pro-rata share of the monthly price for the days elapsed since the subscription started; or
- the share corresponding to the reports you generated, each report counting as 1/20 of the monthly price (20 being the monthly report allowance).
Example: withdrawing after 13 days having generated 15 reports, you owe 15/20 of the monthly price (the greater amount) and the remainder is refunded.
4. When we will refund
We will refund the unused portion of a purchase if:
- a technical fault on our side prevented a report from being generated and your credits were charged; or
- you were charged in error or charged twice; or
- applicable law requires a refund.
Credits already spent on successfully generated reports are non-refundable.
5. How to request a refund
Email [email protected] from your account email within 14 days of the purchase, including the approximate date and amount. Approved refunds are issued to your original payment method via Stripe and may take several business days to appear.
6. Chargebacks
If you believe a charge is incorrect, please contact us first so we can resolve it quickly. We reserve the right to suspend accounts associated with fraudulent chargebacks.